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Exchange, Refund and Cancellation Policy

I purchased the thermal Whelp system on November 25, 2014.I plugged it up and put the bulb in the bulb heated and exploded had fire dripping from it and the company would not refunded or provide a replacement.

They would not call me back during the 30 day. To authorize a return of the defective product. This unit cost $200 as a complete waste of money and very dangerous!

Don't buy it if you love your pets.I made every attempt to contact them and to resolve the matter but they refused to call back or respond to request.

Reason of review: Damaged or defective.

Monetary Loss: $200.

Preferred solution: Full refund.

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I had one that overheated and the glass broke like that too.


Since there is no evidence of the "exploded" bulb, one can only speculate that this is a scam from you.


Call your credit card company and dispute the charges.

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