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Exchange, Refund and Cancellation Policy

I purchased the thermal Whelp system on November 25, 2014. I plugged it up and put the bulb in the bulb heated and exploded had fire dripping from it and the company would not refunded or provide a replacement.

They would not call me back during the 30 day. To authorize a return of the defective product. This unit cost $200 as a complete waste of money and very dangerous!

Don't buy it if you love your pets. I made every attempt to contact them and to resolve the matter but they refused to call back or respond to request.

Reason of review: Damaged or defective.

Monetary Loss: $200.

Preferred solution: Full refund.

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I had one that overheated and the glass broke like that too.


Since there is no evidence of the "exploded" bulb, one can only speculate that this is a scam from you.


Call your credit card company and dispute the charges.

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